Refund policy

Returns, Refunds & Cancellation Policy

Returns

Due to the highly volatile nature of the trading card market and frequent fluctuations in product values, all sales are considered final.

We provide detailed product descriptions and images (where applicable) to help customers understand the condition of each item before placing an order.

In exceptional circumstances, we may consider a return request if:

  • The request is submitted within 24 hours of delivery.

  • The item is unused, unopened, and in its original condition.

  • All original seals, packaging, accessories, and promotional items remain intact.

Return requests are reviewed on a case-by-case basis. Approval of a return is solely at the discretion of Pokedex.

Refunds

If you are dissatisfied with your purchase, please contact us immediately. We will do our best to resolve the issue.

If a refund is approved for reasons not caused by an error on the part of Pokedex, a 10% restocking fee will be deducted from the refund amount.

Approved refunds are typically processed within 6–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.

Shipping Insurance & Lost Shipments

All orders are shipped with transit insurance.

If a shipment is confirmed as lost in transit, we can provide a refund or replacement (subject to the approval of the shipping insurance claim).

Shipping insurance does not cover orders that fail to be delivered due to customer-related reasons.

Undelivered Orders & Return to Origin (RTO)

Customers are responsible for providing:

  • A complete and accurate shipping address.

  • A valid mobile number.

  • A valid email address for order communication.

Customers are also responsible for responding to courier communications and accepting delivery.

If a shipment cannot be delivered due to reasons including, but not limited to:

  • Incorrect or incomplete address.

  • Incorrect contact details.

  • Customer unavailable after multiple delivery attempts.

  • Failure to respond to the courier.

  • Refusal to accept the shipment.

  • Failure to collect the parcel from the courier.

the shipment may be returned to us as Return to Origin (RTO).

Once the returned package is received by us, any refund (if applicable) will be processed after deducting:

  • Original shipping charges.

  • Return-to-Origin (RTO) charges.

  • Return shipping charges.

  • Payment gateway or processing fees (where applicable).

  • A 10% restocking fee.

Order Cancellation

If an order is cancelled after processing has begun, or if a refund is approved following a customer-requested cancellation or a customer-caused non-delivery, a 10% restocking fee along with any applicable shipping, processing, or courier charges will be deducted before issuing the refund.