Refund policy

 

  • Due to the volatile trading card and rapid fluctuation in price, all trading card sales are final. Detailed product images are displayed to ensure the customer is made aware of the condition of the products prior to purchase. However, in some special cases, we may accept returns if the request is made on the same day of receiving the package. All items must have their seal intact and be in their original condition.

 

  • If you are unhappy with your purchase, please contact us immediately so we can help rectify the situation. If the returns that are not due to an error on the part of Pokedex, the customer may be subject to a 10% restocking fee. In case of any Refunds approved by the Pokedex, it’ll take 6-7 days for the refund to be processed & credited in the bank account of the customer.

 

  • In case the package is undelivered and returned back to us, shipping charge and return shipping charge will be deducted from the amount and balance amount will be refunded to you.

 

  • Incase of cancellation or non delivery approved there will be a 10% restocking fee deducted and the the amount will be refunded.


  • If the shipping charges charged upfront are more than the actual charges (after considering the packing charge) will be given back to the customer. Gift card will be issued to the customer for the excess amount.

NDR: NON DELIVERY & RETURN BACK

Customer should enter correct Address, phone Number & most importantly Email address (used for communication) while purchasing the products else customer will b solely responsible for any delivery related issues.

It's customers responsibility to respond to the courier & receive the package else the package will be returned back to office if the RTO (Return to Office) is initiated by the courier company & charges will bee levied.

If RTO is initiated then the refund will be made only after deducting the shipping charge + RTO charges + Return delivery charge.