Cancellation policy

Cancellation Policy

 

Thank you for shopping with us! We strive to provide the best service possible, and to maintain efficiency, we have a no-cancellation policy in place.

Please note:

• We do not accept cancellations once an order has been placed, as gateway fees and other associated costs are immediately incurred on our end.
• If a cancellation request is made on the same day as the order, a 10% processing fee will be deducted from the total amount. This is to cover the transaction and ancillary charges that are levied upon us.
• This policy is implemented to prevent abuse of the cancellation process and to ensure smooth operations for all customers.

We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact our customer service team.

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Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

• Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.